PSOF v1.0

Approach

Observe everything. Authorize deliberately. Automate safely. Prove outcomes.

Controlled operational outcomes — not certification theater, not unbounded AI in production.

Operating principles

Business service first

Every system maps to a service, owner, and value metric.

Evidence over assertion

A control exists only when evidence shows it works and has an owner.

Least authority

Minimum access for the approved action and period.

Observability before autonomy

Visible and recoverable — then AI action authority.

Reversible by default

Staged writes, canaries, backups, defined rollback.

Human accountability

AI may act within policy; a named human remains accountable.

One operational truth

Services, incidents, changes, and controls share canonical records.

Continuity is proven

Restore tests prove recovery. Backups alone do not.

You cannot skip to agentic autonomy because a demo works. Each level requires proof of the levels below.

Unknown

Undocumented systems and owners

Visible

Critical services, assets, owners identified

Controlled

Access, change, backup, security controls in use

Reliable

SLOs, monitoring, tested recovery

Predictive

Correlation, proactive cost and problem management

Governed autonomous

Bounded agents with eval, audit, kill switch

Qualify → Assess → Design → Build → Verify → Transition → Operate → Improve

Speed

T0 in minutes. A1 fixed price. B packages with acceptance.

Safety

Observability first. Authority classes. Kill switches. Human accountability.

Scale

Same spine from one workflow to multi-service. Labs productizes proven installs.