Install surfaces

What we install

Six operating surfaces under one method spine (PSOF). Not a medical consulting menu. Not practice growth theater.

Commercial path matches the house: Orient → Diagnose → Install → Operate. The product is the install; audit is optional and credits into build.

Control plane & ownership

Named owners, service catalog, authority classes, and kill switches so automation cannot outrun accountability.

Outcomes

See failure before customers do. Capacity, SLIs, and recovery that leadership can prove.

Outcomes

Agents and workflows that run only where gates allow — with eval, receipts, and a human owner.

Outcomes

SaaS and cloud spend mapped to services. Renewals owned. Exit plans for critical vendors.

Outcomes

Production changes with design gates. Continuity the business can recover from under load.

Outcomes

Monthly evidence packs after install so continuity is a product — not founder heroics.

Outcomes

Method spine

Audits and installs map to these domains — not clinic growth verticals. Full text lives in the public whitepaper.

Service Governance & Value

What matters, who owns it, what outcome is required?

Assets, Configuration & Architecture

What exists and how does it depend on everything else?

Observability, Reliability & Capacity

Can we see failure and sustain demand?

Security, Identity & Risk

Who can do what, to which data and systems?

Incident, Problem & Change

How do we restore, learn, and change production safely?

Automation, AI & Integration

What can run automated — at what authority, with what eval?

Continuity & Recovery

How fast and completely can the business recover?

Cost, Suppliers & Improvement

Is the estate valuable, controlled, and improving?